Data Protection

al999 Privacy Policy — Your data is fully secure with us

This page transparently explains how your personal data is collected, used, and kept safe on al999. We believe privacy is a fundamental right.

Last updated: January 1, 2026

How We Protect Your Data

A quick overview of the key pillars of al999's privacy policy.

SSL Encryption

All data transfers on al999 are secured with 256-bit SSL encryption. Your login credentials, payment details, and personal information cannot be intercepted or stolen.

Secure servers

Your data is stored on secure, internationally certified servers. Regular security audits are conducted to prevent any data leaks.

Never sold to third parties

Al999 never sells your personal data to third parties. Your information is used solely to improve our services and to meet legal obligations.

Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

GDPR Compliant

Al999 adheres to international data protection standards. No sensitive information is processed without the user's consent.

Quick alert

If any suspicious activity is detected, al999 will immediately send you a notification and take steps to secure your account.

01 What Data We Collect

When you register or use our services on al999, we collect certain necessary information. The sole purpose of collecting this data is to provide you with a better, safer, and more personalized experience. We never collect information that is not needed.

Information collected directly from you

  • Full name, date of birth & gender
  • Email address and mobile number
  • National ID or passport number (for KYC verification)
  • Mailing address & country
  • Payment method details (Mobile Banking, Nagad, Rocket number)
  • Account username and password (stored in encrypted form)

Automatically collected information

  • IP address and device type
  • Browser type & version
  • Your activity and session data on the platform
  • Cookies and local storage data
  • Login time & location data
Type of information Reason for collection Mandatory?
Name & contact information Account creation and communication Yes
Identity documents KYC verification and fraud prevention Yes
Payment information Transaction processing Yes
Device & IP information Security & fraud detection Automatic
Cookie Data Service quality improvement Optional

02 How We Use Your Data

Al999 uses your information solely for specific, transparent purposes. Under our privacy policy, your data is never used beyond those stated purposes. The primary reasons we use your personal information are:

  • Account management: To create, verify, and maintain your account.
  • Service delivery: To properly operate betting, gaming, and payment services.
  • Security assurance: To prevent fraud, money laundering, and other illegal activities.
  • Legal requirements: To comply with applicable laws and regulatory requirements.
  • Service improvement: To improve platform functionality and enhance the user experience.
  • Contact: To send you important updates, transaction confirmations, and promotional offers (with your consent).
  • Responsible Gaming: To take necessary steps to prevent gaming addiction.

al999's commitment: Your data is not shared with any advertising networks and is not used for marketing purposes without your consent.

03 Cookie Policy

Cookies are used on the al999 website and app. Cookies are small text files stored in your browser that help us remember your preferences. The types of cookies used on al999 are:

Essential cookies

These cookies are essential for the platform to function correctly. They are used to maintain login sessions, store security tokens, and similar tasks. These cookies cannot be disabled.

Functional Cookies

These cookies remember your language preference, theme settings, and other personalized configurations. Disabling them may limit some features.

Analytics cookies

These cookies help us understand how our platform is being used. The data is fully anonymized and contains no personal information. You can disable these cookies from your browser settings.

al999 does not use any third-party tracking or advertising cookies. Your browsing habits are never shared with other sites.

04 Information sharing & disclosure

Al999 may share your information with third parties only in limited circumstances and strictly on a need-to basis. Your data is never sold or shared without authorization.

Permitted reasons for sharing information

  • Payment processing: Minimum necessary information may be shared with payment gateways such as Mobile Banking, Nagad, or Rocket to complete transactions.
  • Legal obligations: We are legally required to provide information in response to a court order or a valid request from a government authority.
  • Fraud prevention: Relevant information may be provided to the appropriate authorities to assist in cybercrime investigations.
  • Technology service providers: Cloud servers and technology partners are used to operate the platform, and all are bound by strict confidentiality agreements.

Something unclear: al999 never shares your data with advertisers, data brokers, or other betting platforms. Your privacy is our top priority.

05 Data retention period

Al999 does not retain your data longer than necessary. Our data retention policy is detailed below:

  • Active account data: retained for as long as the account remains active.
  • After account closure: certain data may be retained for up to 5 years due to legal obligations.
  • Transaction records: retained for up to 7 years in accordance with financial regulatory law.
  • Cookie and session data: deleted at the end of the session or within a maximum of 30 days.
  • Marketing data: deleted immediately upon withdrawal of consent.

Once the retention period expires, al999 securely and permanently deletes all relevant data so it cannot be recovered by anyone.

06 Your Rights

Under al999's privacy policy, you have clear rights over your own data. Contact our support team to exercise any of these rights.

Right to access information

You may request a copy of all information al999 holds about you at any time.

Right to rectification

If any of your information is incorrect or incomplete, you may request a correction. Some account details can be updated directly by you.

Right to erasure

In certain circumstances, you may request that your data be deleted. However, some information may need to be retained for a defined period due to legal obligations.

Right to object to processing

You may object to marketing communications or certain types of data processing, and we will honor that request.

Right to portability

You can request a copy of your data in a portable format at any time.

07 Children's privacy

Al999's services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If we are notified that a minor's data has been collected, we will delete it immediately and close the associated account.

If you are aware of anyone under the age of 18 using al999, please notify our support team immediately.

08 Security measures

Al999 employs industry-leading security technology to protect your data. Our security infrastructure is regularly updated and audited.

  • All data is protected with 256-bit AES encryption.
  • Passwords are never stored in plain text — bcrypt hashing is used.
  • Two-factor authentication (2FA) is available.
  • Regular third-party security audits are conducted.
  • DDoS protection and firewall security are active.
  • Suspicious login attempts are blocked automatically.

Please note that no system on the internet is 100% secure. Always keep your password confidential and make sure to use a strong one.

09 Privacy Policy Updates

Al999 may update this privacy policy as needed. For significant changes, we will notify you in advance by email or in-app notification. Continued use of the platform after a new policy takes effect constitutes your acceptance of that policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. A copy of any previous version can be provided by the support team upon request.

10 Contact & complaints

For any privacy-related questions, requests, or complaints, please contact al999's data protection team. We aim to respond to all requests within 72 hours.

  • Email: [email protected]
  • Response time: Within 72 hours (business days)
  • Language support: Bengali & English

Data deletion request: To request account closure and data deletion, email [email protected] with the subject line "Data Deletion Request". We will delete all data within 30 days, except where legally required to retain it.

Frequently asked questions

Answers to the most frequently asked questions about our privacy policy.

Absolutely not. al999 never sells your personal information to any third party. Limited data may be shared only for payment processing or legal compliance, and those partners are bound by strict confidentiality agreements.

Yes, you may request deletion of your data at any time. Send an email to [email protected] with the subject line "Data Deletion Request". While financial transaction records must be retained for a legally defined period, personal data will be deleted within 30 days.

Essential cookies cannot be disabled as the platform requires them to function properly. However, analytics and functional cookies can be turned off from your browser settings. Please note that disabling cookies may limit certain features.

Yes. At al999, your Mobile Banking, Nagad, or Rocket number is protected with 256-bit SSL encryption. Payment information is never stored directly on our servers — it is processed exclusively through a secure payment gateway as needed for transactions.

For significant changes, we will send a notification to your registered email and display an alert on the platform. You can also check the "Last Updated" date at the top of this page to stay informed of the latest changes.
Safe & trusted

Al999 — Where your data and money are completely secure

Read our privacy policy, then join al999 today. Thousands of Bangladeshi players already trust us.

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